For contact centers, it means faster resolution times, reduced wait times and a more personalized customer journey. Employees benefit from AI-driven insights that empower them with the information and tools they need to resolve issues effectively, thereby enhancing their experience and productivity. Delivering exceptional customer experience (CX) and employee experience (EX) has become a pivotal … Read more
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Is hyperautomation in banking truly achievable?: By Steve Morgan
The 7 Biggest Technology Trends To Disrupt Banking & Financial Services In 2020 Only once that initial groundwork has been done can hyperautomation serve as a toolkit of powerful intelligent automation capabilities for banks. Chatbot solutions, enabled by sophisticated artificial intelligence, are being deployed by financial institutions to reduce costs and meet customers’ expectations regarding … Read more